Frequently Asked Questions

What areas does JayKay Sales cover?

Moe’s Home: Western Canada; Montana, North Dakota, South Dakota, Minnesota, Illinois, Wisconsin, Virginia, Delaware, Washington, D.C., and Maryland.
Surya: British Columbia and Alberta.
Uttermost & Revelation: Western Canada.
Luonto: Western Canada; Montana, North Dakota and South Dakota.
Mitchell Gold + Bob Williams: British Columbia and Alberta.
Celadon Art & Guild: Western Canada.

Visit our Brands page to explore each collection and learn more about working with us.

How do I open a wholesale account with a manufacturer?

Visit the ‘brands’ page on our website to access its trade application. Account requirements vary by brand, and our team is happy to guide you through the process.

Can you help curate my store or project?

Yes. We help with assortment planning, best sellers, trends and online merchandising.

How do you communicate with me?

Call or text for urgent questions. We email product launches, pricing changes and account updates, so staying subscribed helps you stay informed.

Do you offer product training?

Yes—virtual and in-store sessions. Book through Furniture Academy or contact us to arrange a visit.

How do I place orders?

Most brands accept online orders. Contact us for brand-specific instructions or help getting started.

Can you help with claims?

Yes. Each brand has its own claims process and deadlines.

Inspect cartons and note visible damage on the delivery receipt before signing.
Photograph the packaging, damage and full product.
Report issues promptly using the brand’s claims instructions.
Contact us if you need help.

Are samples and marketing assets available?

Many brands offer swatches, samples, tear sheets and product photography. Ask us what’s available.

Where can I find new product updates?

Follow @jay.kay.sales, watch for our emails or book a product training session.

Which trade shows do you attend?

High Point Market: April and October
Las Vegas Market: January and July
Moe’s Home HQ Show: September