Store Manager — Edmonton, Alberta, Canada
Company
Sofa Land
Founded in 1976, Nordic Holdings owns and operates five Sofa Land and two Konto Furniture stores throughout Alberta. Both brands offer a blend of imported and domestic value-added home furnishings.
Location
2037 98 St NW, Edmonton, Alberta T6N 1K2, Canada
Employment / Work Arrangement
Full-time · On-site
Some weekend work is required as needed.
Compensation
$70,000–$80,000 per year
About the Role
Sofa Land is seeking an experienced, motivated Store Manager to drive sales performance, lead a customer-focused retail team and deliver an exceptional shopping experience. The successful candidate will bring a proven record in sales leadership and the ability to coach, motivate and hold team members accountable for exceeding sales goals.
Responsibilities
Team Leadership & Sales Performance
- Recruit, train and mentor a team of commission-based sales associates.
- Help establish and achieve store sales goals and budgets while managing day-to-day store operations.
- Build a culture of accountability, collaboration and success.
- Develop and implement sales strategies to grow revenue and exceed targets.
- Coach the team on selling, product knowledge and customer relationship-building.
- Monitor sales data, key performance indicators and team performance to identify improvements and make adjustments.
- Be available to staff by phone and email during store hours, including when away from the store.
Customer Service
- Handle day-to-day customer complaints, warranty matters and service issues.
- Answer customer questions about estimated product arrival dates.
Merchandising & Store Standards
- Work with the Visual Merchandiser to maintain floor merchandise plans and displays.
- Ensure products have accurate pricing labels and create new signage as needed.
- Follow corporate guidelines, standards and directives.
Training & Workplace Safety
- Ensure new sales and warehouse staff are properly trained in their duties.
- Direct staff to follow Nordic policies and procedures.
- Provide a safe work environment and report deficiencies.
Qualifications
Education & Experience
- High school diploma or GED required; a bachelor’s degree is preferred.
- Post-secondary education in Interior Design or Management is an asset.
- 3+ years of sales management experience.
- 3+ years of customer service experience.
- 2+ years of supervisory experience.
Skills & Attributes
- Support and promote the organization’s vision and values.
- Proficiency in Microsoft Office.
- Ability to analyze sales and merchandise reports and survey results.
- Strong organizational skills, follow-through and ability to manage competing priorities in a fast-paced environment.
- Strong written and verbal communication skills and attention to detail.
- Adapt plans and goals quickly as opportunities and risks change.
- Understand how each business unit contributes value to the organization.
- Bring insight to problems and help others develop new approaches.
- Make sound, timely business decisions under pressure.
- Take initiative to prevent emerging issues.
- Manage change by adjusting priorities and reallocating resources.
- Find practical solutions guided by organizational values, considering flexible approaches.
- Offer advice and guidance to help others navigate demanding situations.
Benefits
- Extended health care
- On-site parking
- Store discount
Apply
Email your resume and cover letter to Drew Schurek at drews@sofaland.ca. Include “Store Manager” in the email subject line.
Only candidates being considered for the role will be contacted.